Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, name, password, and profile details
- Task Information: Task descriptions, messages, and attachments
- Payment Information: Processed securely through our payment provider (Stripe)
- Identity Verification: For certain features, we may collect verification documents
1.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on the platform
- Location Data: Country and city (for task matching purposes)
- Log Data: IP addresses, access times, and referring URLs
2. How We Use Your Information
We use your information to:
- Provide and maintain our Service
- Process transactions and send related information
- Match Requesters with suitable Agents
- Send notifications about your account and tasks
- Detect and prevent fraud and abuse
- Improve our Service through analytics
- Comply with legal obligations
3. Information Sharing
We share your information only in the following circumstances:
- With Other Users: Task details are shared between Requesters and Agents
- Service Providers: We use third-party services for payments, email, and analytics
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
3.1 Third-Party Services
We work with the following types of service providers:
- Payment Processing: Stripe (PCI-DSS compliant)
- Email Services: Postmark/Resend
- Analytics: Vercel Analytics (anonymized data)
- Identity Verification: Persona (for KYC requirements)
4. Data Security
We implement appropriate security measures including:
- Encryption of data in transit (TLS 1.2+)
- Secure password hashing
- Regular security audits
- Access controls and authentication
- Secure data storage practices
5. Data Retention
We retain your data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Account data is retained until you request deletion. Financial records are retained for 7 years as required by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
To exercise these rights, contact us at privacy@go4u.app.
7. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.
8. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
9. GDPR Compliance (EU Users)
If you are in the European Economic Area, you have additional rights under GDPR. Our legal basis for processing includes:
- Contract performance (providing our services)
- Legitimate interests (improving our services, fraud prevention)
- Legal obligations (financial record keeping)
- Consent (where specifically requested)
10. CCPA Compliance (California Users)
California residents have the right to know what personal information we collect and how it is used. We do not sell personal information. You may request disclosure or deletion of your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.
12. Contact Us
For privacy-related questions or requests, contact us at: privacy@go4u.app